Cluewords Subscription

Q: How do I know if I have successfully placed an order?

A: Soon after you have successfully placed an order for any Lovatts Media magazine or subscription via our website or over the phone, you will receive an order confirmation sent to the email address provided. This email will confirm the details of your magazine order including the postal address your order will be sent to. 
 

Q: I have missed a magazine issue. What can I do?

A: You can purchase a previous single issue of your favourite Lovatts Media magazine, or pre-order an upcoming issue, by visiting the single issues section of our website and following the steps to make a purchase. You can also phone our friendly customer service team on toll-free AU 1800 254 199 (NZ toll-free 0800 254 177) or +61 2 4302 1517.
 

Q: I have just purchased a subscription. When will I receive my first issue?

A: The issue number and on-sale date will be included in your order confirmation email and is determined by the date you order and also the date the next available issue is printed. Please allow between 6-8weeks for delivery of your first issue.

You may also phone our customer service team on toll-free AU 1800 254 199 (toll-free NZ 0800 254 177) or +61 2 4302 1517 or send an email to subs@lovattsmedia.com to request a more accurate estimated delivery date for your first magazine.

Q: How can I renew my subscription?

A: Renewing your subscription is easy, and can be done by following these steps:

1. Visit our subscriptions page and select the magazine subscription title you'd like to renew
2. Select your preferred subscription duration by clicking the 'BUY' button
3. Select ‘view cart’ or click the cart symbol located at the top right of the website, and follow the steps to complete your order

Alternatively, you can renew your subscription over the phone with our friendly customer service team on toll-free AU 1800 254 199 (toll-free NZ 0800 254 177) or +61 2 4302 1517 or send an email to subs@lovattsmedia.com.

Q: My subscription included a chance to win. How will I be informed if I win?

A: Competition winners will be informed via phone or email once the competition has closed.

Q: My subscription included a bonus gift. When will I receive this?

A: Gifts will be received within 1–4 weeks after your subscription has been purchased. However, delivery times can vary by location, due to Australia Post mailing times.

Q: How can I keep track of my subscription?

A: You can log into your account via LovattsMagazines.com.au at any time to review the details of your order history. You can also refer to the order confirmation email sent to you at the time of purchase to check your start issue number. Alternatively, you may phone our customer service team on toll-free AU 1800 254 199 (toll-free NZ 0800 254 177) or +61 2 4302 1517 or send an email to subs@lovattsmedia.com.

For more frequently asked questions about subscriptions, gift subscriptions, single-issue orders or eGift vouchers, please visit our FAQs page.